
Hardware Limited Warranty
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Hardware Limited Warranty
Warranty for Hardware Products: Dialogic Corporation or its subsidiary that originally
sold the hardware product to you ("Dialogic") warrants to the original purchaser
("Purchaser") of this hardware product ("Product"), that at the time of delivery the Product
supplied hereunder will be free from defects in material and workmanship. This warranty
is for the standard period for such Product set out on Dialogic's website at
http://www.dialogic.com/warranties at the date of purchase, provided the Product
remains unmodified, is operated under normal and proper conditions in accordance with
its published specifications and documentation, and the system is not opened by
unauthorized personnel. The warranty is also void if the defect has resulted from accident,
misuse, abuse or misapplication. Any Product which becomes defective during the
warranty period and is returned by Purchaser to Dialogic's Authorized Service Center
shipping prepaid with a Return Material Authorization (RMA) number (which must be
obtained from Dialogic before any return) within thirty (30) days after discovery of the
defect, with a written description of the defect, will be repaired or replaced at Dialogic's
option. Dialogic will not accept C.O.D. shipments. Dialogic reserves the right to refuse to
repair or replace any Product which shows signs of abuse, misuse, neglect or has been
altered in any way, including but not limited to Products which have been (i) used in
environments which exceed operating tolerances such as supplied voltages and signals
or (ii) stored under improper temperature or humidity conditions or (iii) used with
equipment, software or interfacing not furnished by Dialogic or (iv) improperly packaged
or shipped or (v) harmed by Purchaser or its agents' fault or negligence or (vi) repaired
or modified without Dialogic's prior written consent . Purchaser must exercise proper
electrostatic discharge (ESD) precautions and pack the Product and the other returned
diagnostic information in the original Dialogic packaging, including the antistatic
bag/container and an ESD foam-filled cardboard box. Purchaser may void the
warranty if the Product is improperly packaged or shipped. Dialogic will bear the
cost to return the repaired or replaced Product to the location specified on the Return
Material Authorization (RMA) form by a method it chooses. If the Purchaser desires a
specific form of conveyance, the Purchaser must bear the cost of shipment. All risk of
loss shall be with the Purchaser during any and all shipments of the Product. Duties and
import fees are the responsibility of the Purchaser.
Additional Exclusions: Dialogic will have no obligation to make repairs or replacements
to the Product due to causes beyond the control of Dialogic, including, but not limited to,
power or air conditioning failure, acts of God, improper interface with other units, or
malfunction of any equipment or software used with the Dialogic Product(s). If Dialogic
is requested and agrees to make repairs or replacements necessitated by any such
causes, Purchaser will pay for such service or replacement at Dialogic's then prevailing
rates.
No Other Warranties: DIALOGIC DISCLAIMS AND PURCHASER WAIVES ALL OTHER
WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED
WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR A
PARTICULAR PURPOSE AND ANY WARRANTY AGAINST LATENT DEFECTS, WITH RESPECT
TO ANY DIALOGIC PRODUCT.
No Liability for Damages: IN NO EVENT SHALL DIALOGIC OR ITS SUPPLIERS BE
LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION,
DAMAGES FOR LOSS OF PROFITS, INTERRUPTION OF ACTIVITIES, LOSS OF
INFORMATION OR OTHER PECUNIARY LOSS AND DIRECT OR INDIRECT,
CONSEQUENTIAL, INCIDENTAL, ECONOMIC OR PUNITIVE DAMAGES) ARISING OUT OF
THE USE OF OR INABILITY TO USE ANY DIALOGIC PRODUCT.
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